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At HIC Global Solutions, our experts love sharing their deep knowledge of Salesforce and CRM trends. Check out the blog for recent thoughts, advice, and developments. Keep yourself informed and grow your company with our professional advice.
Our Recent Blogs
Claude becomes more useful when it can access information stored in external platforms such as Notion. This connection helps users retrieve relevant business documents without manually uploading them into Claude. A custom connector built with the Model Context Protocol (MCP) allows Claude to communicate with Notion through a dedicated server. It can search pages and […]
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Many employees work on store floors, factory lines, healthcare visits, and customer sites rather than sitting at a desk. Yet, they often miss important updates because company tools are designed mainly for office teams. Slack is addressing this gap with a new solution. Announced on October 19, 2026, Slack Frontline brings mobile-first communication, company information, […]
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Salesforce has announced a definitive agreement to acquire Braze for approximately $5.66 billion. Announced on October 20, 2026, the deal aims to strengthen Salesforce’s marketing capabilities and help businesses deliver more personalized customer experiences. Braze is a customer engagement platform that helps businesses connect with customers through channels such as email, SMS, mobile apps, websites, […]
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Salesforce community events bring people together to share ideas, discuss everyday work challenges, and explore new ways to use technology. They also give professionals a chance to connect with others who understand their work and the challenges they face. For Salesforce admins, developers, consultants, and students, these gatherings can offer fresh perspectives on career growth, […]
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An AI agent can summarize a customer conversation, prepare a task update, or pull together information for a decision. But the real value comes when an employee can review that work, add missing context, and move the task forward with their team. Slack is bringing this kind of human-agent collaboration into everyday workflows, connecting AI […]
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Revenue Cloud helps businesses automate product pricing and manage discounts according to their sales requirements. Salesforce Revenue Cloud supports structured pricing calculations, allowing organizations to apply pricing rules consistently across supported sales transactions. Revenue Cloud Advanced (RCA) provides pricing capabilities that help businesses manage product prices, volume discounts, and attribute-based adjustments. Pricing procedures bring these […]
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