Customer Success
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MuleSoft
Agentforce commerce
Tableau
Data 360
Small Business
MuleSoft
Agentforce commerce
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Know More About HIC Global Solutions in detail
HIC Global Solutions isn't just any Salesforce consulting company we're a team of Salesforce and business experts passionate about delivering agile, creative solutions to meet your unique CRM needs.
As a trusted Salesforce Crest partner, we believe in collaborating closely with our clients, working with them to craft the perfect system and processes that align with their business goals. Our team of experienced specialists knows that customer relationships and system processes are crucial to your success, which is why we're committed to providing you with the best Salesforce Consulting services to help you grow and reach more clients. With HIC Global Solutions as your partner, you can focus on what matters - driving your business forward.
Helping Salesforce Businesses
Implement
AI 10x Faster
Unleash the power of AI with AppExchange, where Einstein, Copilot, and smart automation fuel your next big build.
case studies
Our Projects
key improvements
Ease of fetching child record details using Conga Queries in a form in Salesforce
Reflecting contact information in forms using Conga Composer
Ease to merge & download the template (forms) with the help of Conga Composer with just a few clicks
key improvements
Redundancy removed
Accuracy in Customer records
Seamless customer data sync
key improvements
Improved data integration
Reduced duplication of efforts
Efficient and effective use of customer data
key improvements
Automated calculations for complexity drove smoother decisions by agents
Increased client confidence through timely updates and delivery
A scalable approach paved the way to handle larger client volumes
key improvements
Support channel expansion through a versatile, force-multiplying Service Cloud
Agent interaction hours, Ticket service times capped
Better tracking for performance, case assignment, and case escalations
Industries We Serve!
HIC Global offers comprehensive Salesforce services to help you maximize your investment: 2 lines of business
Our Latest Blogs
View AllGoogle Chat integration with Salesforce connects team communication with Salesforce data, helping teams receive important updates without constantly switching between platforms. It makes collaboration simpler and keeps sales teams informed. The integration works across three key components: Salesforce: Acts as the source system for business information, record updates, and automation. Google Cloud Console: Provides the […]
Read MoreThe Salesforce Open CTI Retirement is coming, but there is more to it than simply replacing an old telephony setup. With AI and Agentforce changing how service teams work, this is a good time to rethink your entire voice strategy. If your business still relies on Open CTI, now is the time to understand what […]
Read MoreHow to Integrate Tasks Between NikoHealth and Salesforce Tasks play an important role in healthcare workflows and can be associated with Patients, Orders, Invoices, Documents, and Assigned Staff Members. With MultiSync Made Easy, organizations can synchronize Task records while maintaining these important relationships. This Niko Health image-based workflow also makes it easier to understand how […]
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