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Know More About HIC Global Solutions in detail
HIC Global Solutions isn't just any Salesforce consulting company - we're a team of Salesforce and business experts passionate about delivering agile, creative solutions to meet your unique CRM needs.
As a trusted Salesforce Crest partner, We believe in collaborating closely with our clients, working with them to craft the perfect system and processes that align with their business goals. Our team of experienced specialists knows that customer relationships and system processes are crucial to your success, which is why we're committed to providing you with the best Salesforce Consulting services to help you grow and reach more clients. With HIC Global Solutions as your partner, you can focus on what matters - driving your business forward.
case studies
Our Projects
key improvements
Ease of fetching child record details using Conga Queries in a form in Salesforce
Reflecting contact information in forms using Conga Composer
Ease to merge & download the template (forms) with the help of Conga Composer with just a few clicks
key improvements
Redundancy removed
Accuracy in Customer records
Seamless customer data sync
key improvements
Improved data integration
Reduced duplication of efforts
Efficient and effective use of customer data
key improvements
Automated calculations for complexity drove smoother decisions by agents
Increased client confidence through timely updates and delivery
A scalable approach paved the way to handle larger client volumes
key improvements
Support channel expansion through a versatile, force-multiplying Service Cloud
Agent interaction hours, Ticket service times capped
Better tracking for performance, case assignment, and case escalations
Industries We Serve!
Our Latest Blogs
View AllEnsuring a proper workload balance and quick follow-ups from internal or external team members, leads, opportunities, or task distributions is crucial. To achieve this, all you need is a Round Robin assignment. In this step-by-step guide, we will walk you through the process of implementing a round-robin assignment in Salesforce using Apex. Here, we’ve used […]
Read MoreIn this step-by-step guide, we will walk you through the significant role of Large Data Volumes in Salesforce, and what strategies or practices you should keep in mind. What is Large Data Volumes? In Salesforce, Large Data Volumes (LDV) refers to managing a huge amount of records available in the platform. LDV usually comes into […]
Read MoreSalesforce Apex includes numerous built-in text handling classes, and in addition to them, the Pattern and Matcher classes are good for performing complex string operations. These classes enable us to define and work with regular expressions, which are of particular importance for data validation, searching, and modification. In this technical blog, we will find out […]
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