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Know More About HIC Global Solutions in detail
HIC Global Solutions isn't just any Salesforce consulting company - we're a team of Salesforce and business experts passionate about delivering agile, creative solutions to meet your unique CRM needs.
As a trusted Salesforce Crest partner, We believe in collaborating closely with our clients, working with them to craft the perfect system and processes that align with their business goals. Our team of experienced specialists knows that customer relationships and system processes are crucial to your success, which is why we're committed to providing you with the best Salesforce Consulting services to help you grow and reach more clients. With HIC Global Solutions as your partner, you can focus on what matters - driving your business forward.
case studies
Our Projects
key improvements
Ease of fetching child record details using Conga Queries in a form in Salesforce
Reflecting contact information in forms using Conga Composer
Ease to merge & download the template (forms) with the help of Conga Composer with just a few clicks
key improvements
Redundancy removed
Accuracy in Customer records
Seamless customer data sync
key improvements
Improved data integration
Reduced duplication of efforts
Efficient and effective use of customer data
key improvements
Automated calculations for complexity drove smoother decisions by agents
Increased client confidence through timely updates and delivery
A scalable approach paved the way to handle larger client volumes
key improvements
Support channel expansion through a versatile, force-multiplying Service Cloud
Agent interaction hours, Ticket service times capped
Better tracking for performance, case assignment, and case escalations
Industries We Serve!
Our Latest Blogs
View AllIn this detailed guide, we will walk you through the significant yet easy steps to configure Email to Salesforce. Without any further ado, let’s get started! About Email to Salesforce As the term refers, Email to Salesforce is valuable for any organization that businesses use as their Customer Relationship Management (CRM) platform. It helps streamline […]
Read MoreCRM developers typically need to integrate Salesforce with Node.js apps. One well-known library for this purpose is jsForce, which provides a comprehensive set of tools for interacting with Salesforce data and performing CRUD tasks effectively. Let’s dive into the blog, where you will understand the use of jsForce to execute key CRUD tasks within Salesforce, […]
Read MoreEnsuring a proper workload balance and quick follow-ups from internal or external team members, leads, opportunities, or task distributions is crucial. To achieve this, all you need is a Round Robin assignment. In this step-by-step guide, we will walk you through the process of implementing a round-robin assignment in Salesforce using Apex. Here, we’ve used […]
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