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Know More About HIC Global Solutions in detail
HIC Global Solutions isn't just any Salesforce consulting company - we're a team of Salesforce and business experts passionate about delivering agile, creative solutions to meet your unique CRM needs.
As a trusted Salesforce Crest partner, We believe in collaborating closely with our clients, working with them to craft the perfect system and processes that align with their business goals. Our team of experienced specialists knows that customer relationships and system processes are crucial to your success, which is why we're committed to providing you with the best Salesforce Consulting services to help you grow and reach more clients. With HIC Global Solutions as your partner, you can focus on what matters - driving your business forward.
case studies
Our Projects
key improvements
Ease of fetching child record details using Conga Queries in a form in Salesforce
Reflecting contact information in forms using Conga Composer
Ease to merge & download the template (forms) with the help of Conga Composer with just a few clicks
key improvements
Redundancy removed
Accuracy in Customer records
Seamless customer data sync
key improvements
Improved data integration
Reduced duplication of efforts
Efficient and effective use of customer data
key improvements
Automated calculations for complexity drove smoother decisions by agents
Increased client confidence through timely updates and delivery
A scalable approach paved the way to handle larger client volumes
key improvements
Support channel expansion through a versatile, force-multiplying Service Cloud
Agent interaction hours, Ticket service times capped
Better tracking for performance, case assignment, and case escalations
Industries We Serve!
Our Latest Blogs
View AllA custom Agentforce Agent is imperative to increase the efficiency and effectiveness of your business operations. Do you know why? In this blog, we will walk you through the key steps that can help you create a custom Agentforce Agent: What is Agentforce? Agentforce is an AI support service designed to assist agents in providing […]
Read MoreIn today’s digital landscape with a highly competitive business environment, the presence of customer relationship management (CRM) has become imperative. It helps in increasing the business productivity, retaining customers, and driving successful growth. Customer expectations (or demands) are not constant as they change with time, which is why, having an eye on customer’s preferences should […]
Read MoreIn the world of Salesforce development, prompt templates are like the secret ingredient that powers some of the coolest features in Einstein 1 Studio. They’re the behind-the-scenes magicians who make things happen, from drafting personalized emails to summarizing records and beyond. But here’s the thing: to make these templates truly shine, you’ve got to ground […]
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