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HIC Global Solutions isn't just any Salesforce consulting company - we're a team of Salesforce and business experts passionate about delivering agile, creative solutions to meet your unique CRM needs.
As a trusted Salesforce Crest partner, We believe in collaborating closely with our clients, working with them to craft the perfect system and processes that align with their business goals. Our team of experienced specialists knows that customer relationships and system processes are crucial to your success, which is why we're committed to providing you with the best Salesforce Consulting services to help you grow and reach more clients. With HIC Global Solutions as your partner, you can focus on what matters - driving your business forward.
case studies
Our Projects

key improvements
Ease of fetching child record details using Conga Queries in a form in Salesforce
Reflecting contact information in forms using Conga Composer
Ease to merge & download the template (forms) with the help of Conga Composer with just a few clicks

key improvements
Redundancy removed
Accuracy in Customer records
Seamless customer data sync

key improvements
Improved data integration
Reduced duplication of efforts
Efficient and effective use of customer data

key improvements
Automated calculations for complexity drove smoother decisions by agents
Increased client confidence through timely updates and delivery
A scalable approach paved the way to handle larger client volumes

key improvements
Support channel expansion through a versatile, force-multiplying Service Cloud
Agent interaction hours, Ticket service times capped
Better tracking for performance, case assignment, and case escalations
Our Latest Blogs
View AllSetting up an Agentforce-enabled scratch org is the most important step for developers who want to experiment with AI features such as Prompt Builder and Einstein GPT. Whether you’re developing the next generation CRM software or experimenting with how generative AI may improve user experience, a scratch org equipped with Agentforce is your playground. Follow […]
Read MoreAre you looking to streamline your LWC development workflow but confused about how to do it? Then you are in the right place. The Salesforce Logger API is a powerful tool that helps you monitor, debug, and improve code quality in real time. This step-by-step guide walks you through how to set it up and […]
Read MoreIn today’s fast-paced business landscape, productivity hinges on streamlined workflows and intuitive interfaces. While Salesforce offers robust activity tracking capabilities, sometimes the standard components fall short of specific organizational needs. That’s where a Custom Activity Component comes in—designed to tailor your activity management experience, boost user efficiency, and provide deeper insights into customer interactions. In […]
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Tech Chronicles: Stay Informed with HIC's Key Updates, Recent News, and Events
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