Salesforce Predictions for 2021: Best Collaboration of Clouds & Acquisitions to watch out for you
When someone asks us to predict about Salesforce ecosystem in 2021, it feels bizarre. As the challenging work-life continues and predicting about Salesforce is not easy. Salesforce is a fast-moving industry that comes with innovations that change how you deal with your business. Knowing the events that occurred in 2020 makes it even more challenging to make predictions for this year.
Even though predicting Salesforce is a tricky task but, we will not let it go like that. We have come up with our top Salesforce predictions for 2021 to help you better understand the #1 CRM leader.
1. Salesforce Education Cloud and Salesforce.org
Education Cloud
Salesforce believes in empowering education institutions with the right technology needed to manage the entire K-20 student life cycle.
Also, the Education Cloud helps to thrive in the new normal. It gives a complete view of every learner with digital-first engagements across the entire learner life cycle.
With this one integrated CRM solution for higher education, Salesforce wishes to boost recruitment, admissions, learner services, advancement, and operations teams to support learners from anywhere in the world.
Salesforce.org
Salesforce.org is a platform that provides nonprofits, educational institutions, and philanthropic organizations free or discounted licenses to use its software.
Moreover, This platform will provide educational institutions a platform to work and integrate with Salesforce to accelerate a strong momentum.
With this, Salesforce wishes to help customers and partners to utilize every aspect of the company’s vast resources available, and drive value through greater innovation and increase efficiency.
2. Salesforce Health Cloud and Vlocity
Health Cloud
The smart Salesforce Health cloud equips your team with a 360-degree view that helps you connect and engage with every patient, member, employee, and partner.
Also, It helps you attract more patients with 1-to-1 journeys. You can also deliver better care with a single view of the patient.
Vlocity
It aims to extend the power of Salesforce to deliver the omnichannel and mobile experiences on the Salesforce Health Cloud.
Moreover, Vlocity Health focuses on the commercial side but Salesforce will help Vlocity to focus on the utilization and care management side.
Salesforce allows the payers to easily augment the Salesforce platform and keep track of customer journeys in a single platform.
3. Salesforce Marketing Cloud and Evergage
It is a marketing platform that uses several tools to help a brand interact with its current and potential customers across various platforms.
Also, This smart solution by Salesforce allows brands to improve their customer experience and boost the business.
With Marketing Cloud, you can monitor, plan, analyze, and make decisions for your business in real-time.
Evergage
As you might know, Salesforce acquired Evergage for its personalization engine that would benefit its Marketing Cloud.
Moreover, Salesforce always wishes to provide the best 360-degree solutions to its customers and enhance the personalization and CDP Platforms.
This year, it will be interesting to see how this smart acquisition benefits Salesforce Marketing Cloud to boost its existing capabilities.
4. Salesforce Revenue Cloud and Salesforce CPQ, Tableau
It allows B2B businesses to make their customers’ buying experience fast, simple, and flexible while taking care of accuracy and compliance.
It accelerates revenue streams and boosts revenue efficiency. Combining the best of Partner Relationship Management, CPQ and Billing, and B2B Commerce, it allows businesses to drive revenue growth across every channel.
Moreover, it is a part of the Salesforce Customer 360 platform, so from purchase to renewal to the revenue recognitions, it delivers a single source for revenue and customer transactions by connecting sales, operations, finance, and partner teams altogether!
Salesforce CPQ and Tableau
As far as what we predict for 2021, Salesforce CPQ and some part of Tableau will help to boost up Revenue Cloud. CPQ will help sales reps to quickly and accurately generate quotes for orders, whereas Tableau will allow them to beautifully analyze the income generated from those orders.
It will be interesting to witness our predictions turn to reality as these innovations leverage Salesforce acquisitions this year. Also, if you are looking forward to implementing any Salesforce implementation services, our team can help. If you want us to schedule a personalized demo for you then, contact us here.
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