Salesforce has retired Einstein Voice Assistant

Customer service is moving beyond chatbots that simply answer common questions. Businesses are now looking at AI that can understand a customer’s problem, respond naturally and take action without making every interaction feel like a scripted conversation. Voice is an important part of this change. Customers often pick up the phone when an issue is […]

Salesforce has been expanding its business through acquisitions, but its latest move brings a different area of technology into focus. The company has signed an agreement to acquire Rune Technologies, a defense technology company working on military logistics and frontline operations. Announced on October 29, 2026, this Salesforce acquisition is expected to strengthen its government […]

AI agents can be useful until something goes wrong. A model change can affect the answers an agent gives, an API update can interrupt a task, or growing usage can push costs beyond expectations. The bigger concern is that these problems may continue before anyone notices. Salesforce’s latest Agent Fabric update, announced on October 27, […]

Salesforce has secured a Leader position in the 2026 Gartner Magic Quadrant for Digital Commerce for the 11th consecutive year. Its position furthest to the right for Completeness of Vision adds another milestone to the company’s ongoing work in B2B and B2C commerce. The announcement comes at a time when shopping habits are shifting beyond […]

Many employees work on store floors, factory lines, healthcare visits, and customer sites rather than sitting at a desk. Yet, they often miss important updates because company tools are designed mainly for office teams. Slack is addressing this gap with a new solution. Announced on October 19, 2026, Slack Frontline brings mobile-first communication, company information, […]

Salesforce has announced a definitive agreement to acquire Braze for approximately $5.66 billion. Announced on October 20, 2026, the deal aims to strengthen Salesforce’s marketing capabilities and help businesses deliver more personalized customer experiences. Braze is a customer engagement platform that helps businesses connect with customers through channels such as email, SMS, mobile apps, websites, […]