Did you know that 51% of salespeople expect to travel less once the pandemic comes to an end? Yes, you read that right, and this says a new Salesforce survey! So, how would people sell in the new sell-from-anywhere world? Recently, the global CRM leader Salesforce introduced the next generation of Sales Cloud. This new technology will help you in the digital-first selling world.
Salesforce Sales Cloud 360 will be your complete platform for growth in the new world full of digital sales. Also, it doesn’t matter if you have a startup, SME, or a successful big venture as you can still rely on Sales Cloud to boost your business’ productivity.
So, let’s see what all will this reimagined Salesforce Sales Cloud 360 will deliver:
Selling goes Virtual
It’s 2021, and with Coronavirus around, selling had to go virtual. So, the seamless, virtual interactions will continue to rise as a critical part of your Sales and enablement task.
1. Salesforce meetings: It will now be generally available to the users to make virtual conversations more engaging. Also, before the meeting starts, salespeople will be able to see all the attendees on a single screen.
Furthermore, your sales team can see the account history, open service case, and bios.
2. Digital training resources: Did you know that only 38% of salespeople received training on virtual selling? So, it has become even important to make sure your team knows about the new virtual selling.
Salesforce’s digital selling platform integrated into Sales Cloud, your team can quickly learn about virtual selling with the help of relevant training resources.
Track Sales from Anywhere
Now that salespeople have fewer face-to-face interactions, you will need to make sure that you analyze their performance, provide the right coaching, and boost their trust with the team.
1. Pipeline Inspection: This uses AI to focus on the deals that matter the most. Also, it tracks pipeline changes to see which deals may need your support or coaching.
2. Einstein Conversation Insights: This will help you analyze video call transcripts to visualize trending keywords, for example, product names, types of interactions, such as customer mentions.
AI for All
Your sales will increasingly become data-driven as the sales cycle will shrink. Your team will have every piece of information at their fingertips.
1. Artificial Intelligence: With the power of Tableau Business Science, your sales team can get AI-powered predictions, insights that will help them to make smarter decisions fast.
2. Einstein Opportunity Scoring: With the help of this, your sales team will be able to see a score that will define the possibility of winning an opportunity. Einstein also shows the factors that helped you reach that score both positively and negatively.
Flexibility at your fingertips
Did you know that only 25% of salespeople rated their workflows and processes in the excellent category? The pandemic clearly showed us the importance of evolving with the changing times, and successful businesses could do it.
1. MuleSoft Composer: This will help your sales team to connect data and apps with Salesforce without even writing codes for their sales operations. You can connect with systems, unlock richer insights, automate your sales processes without any development resources.
2. Global Models for Opportunity Scoring: This will make sure your team has enough of their data to drive intelligent opportunity scoring with aggregate, anonymized trends across Salesforce.
So, this was all about the reimagined Sales Cloud to help you drive growth in the sell-from-anywhere world. We hope that you liked our blog. If you did, then drop your feedback on our social media handles. We would love to hear from you!
Also, at HIC Global Solutions, we provide you with all kinds of Salesforce consulting services. So, if you want to incorporate Salesforce into your business, then get in touch with us today. We will give you a personalized demo as per your requirements. Click here to schedule your call with Salesforce experts!
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