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Salesforce’sautomated chatbots -Einstein Bots–revolutionize customer support and sales enablement for modern enterprises. Be it resolving a customer issue or helping potential buyers with product information, these automated bots offer a smooth agent interaction experience.   Constructing these chatbots requires no coding but only a step-by-step configuration. When customers interact with your bot, they can chat […]

When Atos CEO banned internal emails in the year 2016 it was not that the intention was to stop internal collaboration from happening. In fact, we could say that the reverse held true. Modern enterprises are moving away from traditional modes of communication like emails and to platforms like Slack, TRello and Salesforce service cloud […]

Apart from being one of the best CRM software in the market, Salesforce is also popular for its great UI and UX functionalities. The importance of good user experience on a platform can’t be stressed enough. If UI and UX are poor, users are not able to take advantage of its features, therefore reducing the […]

With sensors now becoming embedded from machine parts to waste bins smart devices has finally ushered in the Internet of Things (IoT) era. From connected devices to the exchange of data at an unprecedented scale, IoT is becoming pervasive in our ecosystem. Salesforce is preparing for this transformation with its IoT Cloud that corporations can […]

Improving customer experience and engagement is a question on every business’ mind. And in a digitally charged landscape, customers expect brands to continuously engage them, at every touch point. However, siloed CRM systems prove inadequate in supporting the goal of smooth customer engagement. Salesforce is the answer to this quandary, empowering businesses to continuously engage […]

In 2016, Salesforce rolled out Einstein Vision for Social Studio – an AI-powered Image Recognition tool. Designed to help brands use visual search on social media, it allows them to improve marketing efforts. Einstein Vision features some powerful Application Programming Interface API integration: Sentiment: For sentiment analysis of the text in emails and social media […]