Salesforce, the industry leader in Field Service Management as per the Gartner Magic Quadrant 2022 Report, has incorporated new innovations in Field Service to help field service businesses increase operations efficiency and drive productivity at scale.
As 86% of leaders say Field Service is increasingly becoming crucial for the service industry to scale their businesses and reduce operational costs, Salesforce introduced these innovations that leverage the benefits of automation, intelligence, and real-time data, all powered by Salesforce Genie.
Let’s dig deeper to know more about the new Field Service Innovations!
What’s new in Salesforce Field Service
Salesforce’s latest product, Salesforce Genie extends its power to every Salesforce innovation, making them more capable to deliver personalized and seamless experiences. Hence, the new features in Salesforce Field Service are also endowed with real-time data, Automation, and intelligence capabilities to provide personalized services, scale field operations, and empower the front-line teams.
The newly launched features are-
- Proactive Maintenance
Tapping into the real-time capabilities of Salesforce Genie, this new feature help service teams optimize their asset uptime and boost customer satisfaction. The real-time capability makes the frontline service proactive and helps in the smooth running of usage-based dynamic maintenance. This feature is generally available now.
- AI Guided Virtual Assistant
With the AI-guided virtual assistant, field service teams can take their self-service game a notch higher. The Virtual Assistant driven by AI supercharges the self-service experience of the customers thereby enabling service teams to solve issues at the very first interaction.
As the first-time fix rate accelerates, the need to send technicians to the site also reduces, which in turn increases productivity and reduces carbon footprint.
- Offline extensible Mobile UI components
The availability of Lightning Web Components in the Field Service Mobile App enables businesses to use extensible mobile UI components both offline and online. With this feature, companies can tailor their app relying on Genie’s real-time data to meet the needs of frontline teams and solve industry-specific issues.
Wrap Up
Summing up, the innovations in Field Service are here to foster customer loyalty and drive efficiency for frontline service teams. If you are interested in deploying these new features in your service operations, we can help! Talk to our Service Cloud experts today!
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