Salesforce Summer’24 Release: Top Features​

The release notes for the Salesforce Summer’24 Release are out! While the actual release will be hitting your org on May 17, June 7, and June 14 respectively, we are here to get you a glimpse of the features that will make their way in this release cycle.

Some of the features are still in beta and will be rolled out in monthly releases, but for now here are some of the hottest features we are excited about. Take a look!

Major Flow Enhancement in Salesforce Summer’24 Release

Enhancements in Flow Builder. 

The most awaited Repeater component has become generally available in this release allowing you to create multiple records on a single screen effortlessly. And that’s not all – the new Action Button component takes reactivity to the next level, enabling you to create truly dynamic screens within a single-page application.

 Conditional Field Settings:

 With the introduction of conditional field settings, you can now set fields to be read-only or disabled based on specific conditions.  You won’t have to fiddle with the Display Text component when you want to show data on the screen that you don’t want a user to interact with.

Address Component for Screen Flows

 Get ready for some major improvements to the Address component in screen flows, which includes a Google Address Lookup feature that allows users to search for a location and fill in every address field instantly. Plus, with new reactivity-enabled options like Required and  isabled, managing address fields has never been easier.

 Automation App

 Managing flows just got a whole lot easier with the new Automation App. This full-fledged Lightning app allows you to filter, search, and create list views for your flows, making flow management a breeze.

Flow Orchestration

Now you can manually suspend and resume orchestration runs, giving you more flexibility and control over your processes. Enhanced standard reports and new dashboards provide valuable insights into long-running processes, making error identification and resolution a breeze.

Major Updates in Service Cloud

• My Service Journey (Beta):

With this feature, users can explore how to elevate Service Cloud implementation with insights from Salesforce on achieving their business goals across different service areas like the Help Site or Agent Console. Now you can customize your Service Cloud experience based on your specific goals, edition, and the latest features, including Einstein capabilities.

• Service Catalogs:

The summer 24 Salesforce release brings new features to boost self-service automation and improve productivity for customer service agents. Enhancements include running catalog items for contacts directly in the Service Console, making catalog items accessible on external sites using Lightning Out, granting guest user access to the Service Catalog, and leveraging Einstein Copilot to accelerate case deflections.

• New Service Intelligence App Admin Permission Set: 

This new permission set replaces the existing Service Intelligence Admin permission set, eliminating redundancy in Unlimited Edition orgs already equipped with the CRM Analytics Platform.

Enhancements in Sales Cloud

• Sales Performance Management:

The new Salesforce Maps framework is here to enhance processing performance for high-volume data visualization, improving territory planning by fairly distributing work using the drive-time network feature. 

Additionally, you can determine compensation for representatives based on their effective territory assignment dates with the updated Enterprise Territory Management, now known as Sales Territories.

• Standard and Custom List View Actions in Pipeline Inspection:

Sales teams can now Improve productivity by leveraging standard and custom list view actions in Pipeline Inspection and  Gain insights into potential risks associated with contacts on deals.

• Sales Programs and Partner Tracks with Enablement:

Now Admins can develop, test, and deploy Enablement Programs and Measures in a sandbox, easily deploy them to production with Metadata API for change sets and Salesforce CLI

Conclusion

The Salesforce Summer’24 Release brings a host of exciting enhancements across various clouds, empowering organizations to streamline processes, deliver exceptional customer service, and drive sales performance.

 Keep an eye out for these features as they roll out, and  reach out to us for any assistance in Sales and Service Cloud implementation!