About Company

Headquartered in Sugarland, Texas, Advologix is a digital consultancy for Legal Document and Case Matter processing to several Law Firms, Legal Departments and Public Service Organizations.

It devises centralized information management systems for legal establishments and institutions. Its core directive is to streamline case processing right until resolution.

HIC Global Solutions customer

Challenges Faced

As a Salesforce solution firm to legal institutions of varying interests, Advologix would frequently encounter requirements for enhancements to improve Records access for case files.

Agents at its client base would often have to switch between departmental pages an overwhelming number of times for each Legal Filing.

This would create artificially inflated access times for the often numbered representatives evaluating these files.

HIC Illustration

Key Improvement for Client

0 %
Reported percentage fall in client Page Access times
0 %
Reported overall fall in TATs for case resolution
0
Increased client NPS out of 5 basis points

The Solutions:

We at HIC created and configured a dynamic Lightning Component for Advologix’s client base to act as the bedrock for the multiple, custom page Layouts it provided. 

By design, these were meant to be accessible and launched from any object, and enabled Record editing from anywhere. Pages adding supported adding tabs to different views by departmental for interoperability.

HIC Global Solutions Illustrators

Result:

  • Agent productivity expanded to counsel more cases
  • Inefficiency of tab-trails replaced by Single View convenience
  • Broader access to Layout preferences
  • Climb in inter-departmental operability for Records
About the Author



Piyush Singhal

Piyush Singhal

Co-Founder, Director | HIC Global Soutions | Salesforce Consultant | AppExchange Strategist

An outcome-oriented technology leader with a global outlook, Piyush has over 8 years of experience in Project Execution, SDLC Planning, Salesforce, CRM, Salesforce Mobile, and Force.com. Piyush, a

seasoned Salesforce professional, started HIC Global Solutions in 2015 after filling senior development positions at front-running company names in the Salesforce development industry. He looks forward to challenging Salesforce development tasks, delivering novel apps for AppExchange listings, and forging global partnerships through working with the passionate people.

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