About Company

Operating out of Tampa Bay, Florida, Impulse is a compact network security and access control solutions company. The company provides security solutions that support requirements for modern collaborative work networks.

The company accommodates work, scaling, and vendor choice requirements through flexible solutions. It specializes in areas of Network Access Control, Endpoint Security, and Device perimeters among others. It’s now acquired by OPSWAT, a firm in the critical infrastructure protection space.

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Challenges Faced

As a niche, network, and perimeter security provider with very involved, large scale projects, Impulse needed to weigh and deliberate the Opportunities that came its way against an internal point system and rubrics.

Also, Admins needed to send out updates to clients regularly to assure them of the project’s direction and timely delivery, especially for the enterprises counting on it for security-critical operations.

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Key Improvement for Client

0 %
Increase in daily opportunity-handling numbers
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Rise in closed/won opportunities on average
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Faster turnaround for case-by-case complexity calculations

Proposed Solutions

Customized Flows implemented an Impulse’s internal complexity calculator to assess Opportunities for life-time buying and service potentials, vendor-hopping tendencies, and a host of other decision-critical likelihoods and empirical values. Trade-offs for pursuing those Accounts were then contemplated by sales agents and development teams

Apart from this, Custom Batch Classes would send out weekly scheduled Reports for custom objects to help admins easily update clients on the development and task progress for their network security projects.

Result:

  • Automated calculations for complexity drove smoother decisions by agents.
  • Increased client confidence through timely updates and delivery.
  • Pre-scheduled client reports built client confidence, greater transparency.
  • A scalable approach paved the way to handle larger client volumes.
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About the Author



Piyush Singhal

Piyush Singhal

Co-Founder, Director | HIC Global Soutions | Salesforce Consultant | AppExchange Strategist

An outcome-oriented technology leader with a global outlook, Piyush has over 8 years of experience in Project Execution, SDLC Planning, Salesforce, CRM, Salesforce Mobile, and Force.com. Piyush, a

seasoned Salesforce professional, started HIC Global Solutions in 2015 after filling senior development positions at front-running company names in the Salesforce development industry. He looks forward to challenging Salesforce development tasks, delivering novel apps for AppExchange listings, and forging global partnerships through working with the passionate people.

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