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The iconic Salesforce conference, Dreamforce is ready to kick off on September 12, 2023, and we, at HIC Global Solutions are excited to witness the event unfold in person. There is already a strong hype on this mega event and unless one is living under a rock, everyone at Salesforce community is excited to see […]

The Einstein Chatbot, is a powerful tool that revolutionizes customer interactions and enhances the sales process. By leveraging artificial intelligence and natural language processing capabilities, the chatbot enables businesses to provide personalized and efficient support to their customers. In this blog, we will run down the steps for you to create Einstein chatbot Dialogue. Let’s […]

Salesforce has recently announced a series of innovative features in Commerce Cloud for businesses to integrate digital commerce experiences into their sales, service, and marketing channels. These new capabilities leverage AI, Data, and CRM to create personalized purchasing experiences across multiple channels, driving revenue and meeting customer expectations by automating reorders, embedding order support, streamlining […]

Amazon Simple Email Service (SES) with Salesforce integration can help businesses enhance their email communication with customers. SES enables the delivery of personalized, transactional emails, while Salesforce empowers efficient customer data management and communication tracking. In this blog today, we will walk you through the steps to seamlessly integrate Amazon Simple Email Service (SES) with […]

Investing in Salesforce is a significant decision that promises business transformation and improved efficiency. However, without proper user adoption, the full potential of this powerful CRM may never be realized. And that’s why measuring user adoption is critical for successful Salesforce implementation. It provides insights into how effectively your users are utilizing the platform and helps […]

The lightning/refresh module and RefreshView API bring a highly anticipated feature to LWC and Aura, allowing for efficient management of refresh scope and targeted updates to specific component hierarchies without needing a complete component reload. The key benefits are- It replaces the legacy force:refreshView in Aura Supports both Aura and Lightning Web Components Enables seamless […]