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Licenses halted in March 2018, and it’s set to bow out and retire on March 13 this year. Yet everyone’s talking about it like it’s already gone. We’re talking about Desk.com. Your search for a new customer support solution might come a bit late. (Although, behind the scenes, Salesforce is working away at its own […]

Record Updates and Changes are generally event-driven, but for time-spaced activities and updates, like daily and weekly updates, we schedule batch classes. Batch classes expect Cron Expressions to be conveyed activity schedules. Normally, you’d spend time referencing documentation to write code that generates the right Cron. We’ve written an Apex based, clicks-not-code UI solution, that […]

Decisions! Decisions! The new decade is upon us, and what success looks like as changed radically, especially over the second half of the previous one. Instincts for buying and selling are changing, and new strategies have taken shape. As organizations grow older, selling has become more social than ever. Even so, other things stay the […]

It’s a chilly 2nd of January as of writing this piece, with the Sandboxes for the Salesforce Spring 20 Release due for update tomorrow and the day after. Like others before it, the rolling release brings with it some long-awaited essentials like single-click emptying for the recycle bin, as well as some bells-and-whistles. So without […]

What Are Salesforce Managed Services And Why You Need It It’s a familiar premise. You’re staring at a Standard Page Layout, and you need something more dynamic for your project. Maybe more fields for your Picklists. Maybe an entirely new Picklist. But you can’t always turn to VisualForce Pages to switchout Standard ones. For this […]

Sending an email from Apex Class is so easy. The Apex Messaging.SingleEmailMessage class handles the email functionality available to Salesforce.   Basically there are two categories: SingleEmailMessage – This class is used when a use case requirement to send to email to a single person. This contains methods for sending single email messages. MassEmailMessage – […]