Salesforce Support And Maintenance Services

For Proactive Support and Maintenance, Hire the right Salesforce Support Consultant

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SALESFORCE CONSULTANT
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With HIC Global Solutions, your Salesforce Consulting Partners have the very best selection of consultants to rely on.

Our suite of Maintenance and Support plans prepares to address every key enterprise concern with prompt, undivided attention. This covers, among other Salesforce products and Salesforce Integrations, the Sales Cloud, Service Cloud, and Marketing Cloud.

Our team of certified consultants features experienced, industry-best admins, developers, and testing staff you won’t find anywhere else.

Key Features Of Our Salesforce Support and Maintenance Services

  • Our extensive Service Level Agreement covers 2nd and 3rd Tier(L2 & L3) Services.
  • We deliver support models closely aligned with the ITIL framework.
  • Our on-hand support engineering teams ascertain the 24*7 availability of the system.

Our Salesforce Support Offerings

Based on your requirements, we preside over the entirety of development and administration for your desired Salesforce enhancement or solely a limited set of support purposes.

Administration Support

Daily Administration

Against user specifications, we configure solutions for operational continuity within Salesforce through setups for Workflows, Customized Reports, and related app installations.

Data Administration

Besides data loading into the implementations, we make for your Org, subsequent cleansing, duplicates, and validation rules are also set up.

24/7 System Monitoring

We understand the importance of cataloging performance errors early and lasting remedial measures to prevent breakdowns and critical system issues.

Monthly Health Checks

Your Salesforce solution is reviewed monthly for inefficacy to single out features that may need finetuning.

User Help Desk

We support your use of the Salesforce instance through responses concerning issues such as system unavailability that may hit multiple users.

Development Support

Troubleshooting

Issues around complexity, performance numbers, and system security that need code fixes are dealt with swiftly.

System Evolution

We steer transformational, even substantive, enhancements to Salesforce Org based on assessments of change requests. Our changes to system defaults are fast but don’t break anything to disrupt the continuity of business.

Frequently Asked Questions

Our Salesforce support and maintenance services ensure the smooth and efficient functioning of your Salesforce platform. We help address any technical issues, keeps your system up-to-date with the latest features and security patches, and provide expert guidance to maximize the value and effectiveness of your Salesforce investment.
Our Salesforce support and maintenance services can help you with a wide range of issues, including troubleshooting errors, resolving functionality or performance issues, addressing integration problems, assisting with user inquiries, data management, and cleanup, and ensuring compliance with Salesforce best practices.
Yes, our Salesforce support and maintenance services can assist with user training and adoption. We provide user support and guidance, conduct training sessions, create documentation and resources, and offer best practices to help your users effectively utilize the Salesforce platform and drive user adoption.
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Our Location worldwide
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3rd Floor, A-10, Pegasus Tower, Sector 68, Noida, Uttar Pradesh 201301 +91-1203117884
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333 West Brown Deer Road Unit G – 366 Milwaukee WI, USA 53217 +1(262) 310-7818
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HIC Global Solutions INC
43 Lafferty Lane, Richmond Hill, L4C 3N8, CA +1(262) 310-7818