Overview
Explore how HIC Global Solutions helped Metropolitan Dermatology achieve significant improvements in patient care efficiency, satisfaction, and operational workflow.
What You Need To Know
Salesforce CRM for Healthcare offers a comprehensive view of each patient’s illness, enhancing the understanding of patient needs and accelerating their treatment. The single engagement platform ensures efficient service delivery and higher patient satisfaction.
Why It Matters
In the rapidly evolving healthcare industry, integrating innovative solutions is crucial. It enables healthcare providers to adapt to new challenges, improve patient care quality, and streamline access to medical services.
What HIC Did
HIC Global Solutions developed and customized Salesforce CRM for Healthcare for Metropolitan Dermatology, enabling personalized patient care and efficient service delivery.
Overview
Explore how HIC Global Solutions helped Metropolitan Dermatology achieve significant improvements in patient care efficiency, satisfaction, and operational workflow.
What You Need To Know
Salesforce CRM for Healthcare offers a comprehensive view of each patient’s illness, enhancing the understanding of patient needs and accelerating their treatment. The single engagement platform ensures efficient service delivery and higher patient satisfaction.
Why It Matters
In the rapidly evolving healthcare industry, integrating innovative solutions is crucial. It enables healthcare providers to adapt to new challenges, improve patient care quality, and streamline access to medical services.
What HIC Did
HIC Global Solutions developed and customized Salesforce CRM for Healthcare for Metropolitan Dermatology, enabling personalized patient care and efficient service delivery.
About Company
Comfort and convenience are the hallmarks of Metropolitan Dermatology’s offices in Clark, Elizabeth, Jersey City, Kearny, Kenilworth, South Plainfield, Teaneck, West New York, Vineland, and Staten Island. Founded by Dr. Alex Doctoroff, an affiliate of the world-renowned Columbia University and New York-Presbyterian Hospital, our well-trained staff provides thorough treatment for the full spectrum of dermatological services.
From your initial consultation to the moment you leave our doors, we ensure that you receive the most comprehensive dermatological care possible. We provide a wide variety of services in all areas of cosmetic, medical, and surgical dermatology and cover Union County, Bergen County, Hudson County, Middlesex County, and the surrounding areas.
About Company
Comfort and convenience are the hallmarks of Metropolitan Dermatology’s offices in Clark, Elizabeth, Jersey City, Kearny, Kenilworth, South Plainfield, Teaneck, West New York, Vineland, and Staten Island. Founded by Dr. Alex Doctoroff, an affiliate of the world-renowned Columbia University and New York-Presbyterian Hospital, our well-trained staff provides thorough treatment for the full spectrum of dermatological services.
From your initial consultation to the moment you leave our doors, we ensure that you receive the most comprehensive dermatological care possible. We provide a wide variety of services in all areas of cosmetic, medical, and surgical dermatology and cover Union County, Bergen County, Hudson County, Middlesex County, and the surrounding areas.
Challenges Faced
Without the presence of a connected platform for patients and caregivers, Metropolitan Dermatology faced the following challenges:
Manual Patient Management:
The process from patient inquiry to diagnosis and treatment required streamlining for efficiency.
Inconsistent Lead Assignments:
Manual assignment of patients to doctors was inefficient and prone to errors.
Lack of Automation:
Manual workflows led to delays and potential oversights in patient care management.
Challenges Faced
Without the presence of a connected platform for patients and caregivers, Metropolitan Dermatology faced the following challenges:
Manual Patient Management:
The process from patient inquiry to diagnosis and treatment required streamlining for efficiency.
Inconsistent Lead Assignments:
Manual assignment of patients to doctors was inefficient and prone to errors.
Lack of Automation:
Manual workflows led to delays and potential oversights in patient care management.
Challenges Faced
Without the presence of a connected platform for patients and caregivers, Metropolitan Dermatology faced the following challenges:
They were facing issues with
- Manual Patient Management:
- Inconsistent Lead Assignments:
- Lack of Automation:
The process from patient inquiry to diagnosis and treatment required streamlining for efficiency.
Manual assignment of patients to doctors was inefficient and prone to errors.
Manual workflows led to delays and potential oversights in patient care management.
Solutions Offered:
Leveraging HIC Global Solutions’ expertise in Salesforce customization and development, HIC developers built a custom Healthcare CRM and further integrated various tools and features to create a unified platform
Building Custom Healthcare CRM
Developed a single platform for connecting with patients, capturing leads, and managing workflows efficiently.
Direct Consultation Integration:
Integrated Call Rail via Zapier, enabling patients to call doctors directly.
Appointment Workflow Management:
Automated appointment confirmations and follow-ups for streamlined patient management.
Custom Lead Assignment:
Set up automated lead assignment rules to ensure each patient is assigned to the appropriate doctor based on their needs.
Portal and email creation for enhanced communication:
Implemented custom email templates and a Partner Portal Community for improved patient and internal communication.
Solutions Offered:
Leveraging HIC Global Solutions’ expertise in Salesforce customization and development, HIC developers built a custom Healthcare CRM and further integrated various tools and features to create a unified platform
Building Custom Healthcare CRM
Developed a single platform for connecting with patients, capturing leads, and managing workflows efficiently.
Direct Consultation Integration:
Integrated Call Rail via Zapier, enabling patients to call doctors directly.
Appointment Workflow Management:
Automated appointment confirmations and follow-ups for streamlined patient management.
Custom Lead Assignment:
Set up automated lead assignment rules to ensure each patient is assigned to the appropriate doctor based on their needs.
Portal and email creation for enhanced communication:
Implemented custom email templates and a Partner Portal Community for improved patient and internal communication.
Solutions Offered:
Leveraging HIC Global Solutions’ expertise in Salesforce customization and development, HIC developers built a custom Healthcare CRM and further integrated various tools and features to create a unified platform
The solutions which we offered to them
- Building Custom Healthcare CRM
- Direct Consultation Integration:
- Appointment Workflow Management:
- Custom Lead Assignment:
- Portal and email creation for enhanced communication:
Developed a single platform for connecting with patients, capturing leads, and managing workflows efficiently.
Integrated Call Rail via Zapier, enabling patients to call doctors directly.
Automated appointment confirmations and follow-ups for streamlined patient management.
Set up automated lead assignment rules to ensure each patient is assigned to the appropriate doctor based on their needs.
Implemented custom email templates and a Partner Portal Community for improved patient and internal communication.
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