Salesforce Experience Cloud Customization and UI Design for A Pharmaceutical Company
100%
Interactive UI
98%
Client Satisfaction
99%
Efficiency Increased
overview
From scattered records to a single automated flow
What You Need To Know
Providing an efficient and user-friendly community platform for partners and buyers is crucial for streamlining operations and improving communication
Why It Matters
Munchkin, a leading e-commerce store, is built on Shopify and uses Salesforce for customer relationship management and order processing. To manage returns and exchanges, they leverage the Loop Return platform.
What HIC Did
HIC Global Solutions customized their community portal built on Salesforce Experience Cloud using AURA Lightning Components
Challenges Faced
Bottlenecks slowing every hand-off
Visibility Issues
The existing UI hindered the visibility of partners in the designated section.
Status Tracking
There was a lack of a systematic view of partner statuses when changes occurred.
Unorganized Data
Issues in fulfilling user requests due to unorganized data and difficulties in updating the client about request statuses.
About the Company
Our Client is a pharmaceutical wholesaler in the United Kingdom. It delivers pharmaceuticals to 14,000 pharmacies and other healthcare organizations.
They are the largest suppliers of medicines and medical devices to NGOs, aid agencies, and charities. These organizations provide essential medical supplies to developing countries as well.
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Solutions Offered by HIC
One pipeline, from record discovery to secure delivery
UI Enhancement for Buying Group Management
- A tile was created using the AURA Lightning component to solve the problem of adding a buying group on the Experience Cloud platform.
- This tile provided easy access for users to add, update, or remove buying groups through an interactive information window that pops up upon clicking the tile. The user-friendly design significantly improved user satisfaction.
Salesforce Customization for Data Visibility and Actionable Insights
- Settings were configured to allow the client to see user data where action was required. This data was organized under cases/opportunities in Salesforce, enabling the client to continue using the data for their operations.
- Notifications were enabled for users to inform them when their requests were sent, ensuring transparency and enhancing user satisfaction
India 
USA
UK
Canada