overview
Learn how HIC Global Solutions customized the Salesforce Experience Cloud and designed an improved UI for a leading pharmaceutical wholesaler, enhancing user collaboration and satisfaction.
What You Need To Know
Munchkin, a leading e-commerce store, is built on Shopify and uses Salesforce for customer relationship management and order processing. To manage returns and exchanges, they leverage the Loop Return platform.
Why It Matters
Providing an efficient and user-friendly community platform for partners and buyers is crucial for streamlining operations and improving communication
What HIC Did
HIC Global Solutions customized their community portal built on Salesforce Experience Cloud using AURA Lightning Components
overview
Learn how HIC Global Solutions customized the Salesforce Experience Cloud and designed an improved UI for a leading pharmaceutical wholesaler, enhancing user collaboration and satisfaction.
What You Need To Know
Munchkin, a leading e-commerce store, is built on Shopify and uses Salesforce for customer relationship management and order processing. To manage returns and exchanges, they leverage the Loop Return platform.
Why It Matters
Providing an efficient and user-friendly community platform for partners and buyers is crucial for streamlining operations and improving communication
What HIC Did
HIC Global Solutions customized their community portal built on Salesforce Experience Cloud using AURA Lightning Components
About The Client
Our Client is a pharmaceutical wholesaler in the United Kingdom. It delivers pharmaceuticals to 14,000 pharmacies and other healthcare organizations.
They are the largest suppliers of medicines and medical devices to NGOs, aid agencies, and charities. These organizations provide essential medical supplies to developing countries as well.
About The Client
Our Client is a pharmaceutical wholesaler in the United Kingdom. It delivers pharmaceuticals to 14,000 pharmacies and other healthcare organizations.
They are the largest suppliers of medicines and medical devices to NGOs, aid agencies, and charities. These organizations provide essential medical supplies to developing countries as well.
Challenges
Providing a community platform for partners and buyers to streamline their dealings, our client faced these major challenges:
Visibility Issues
The existing UI hindered the visibility of partners in the designated section.
Status Tracking
There was a lack of a systematic view of partner statuses when changes occurred.
Unorganized Data
Issues in fulfilling user requests due to unorganized data and difficulties in updating the client about request statuses.
Challenges
Providing a community platform for partners and buyers to streamline their dealings, our client faced these major challenges:
Visibility Issues
The existing UI hindered the visibility of partners in the designated section.
Status Tracking
There was a lack of a systematic view of partner statuses when changes occurred.
Unorganized Data
Issues in fulfilling user requests due to unorganized data and difficulties in updating the client about request statuses.
Challenges
Providing a community platform for partners and buyers to streamline their dealings, our client faced these major challenges:
They were facing issues with
- Visibility Issues
- Status Tracking
- Unorganized Data
The existing UI hindered the visibility of partners in the designated section.
There was a lack of a systematic view of partner statuses when changes occurred.
Issues in fulfilling user requests due to unorganized data and difficulties in updating the client about request statuses.
Solution Offered
Our developers at HIC Global Solutions came up with the solution of customizing their community portal built on Salesforce Experience Cloud editions using AURA Lightning Components of Salesforce.
UI Enhancement for Buying Group Management
- A tile was created using the AURA Lightning component to solve the problem of adding a buying group on the Experience Cloud platform.
- This tile provided easy access for users to add, update, or remove buying groups through an interactive information window that pops up upon clicking the tile. The user-friendly design significantly improved user satisfaction.
Salesforce Customization for Data Visibility and Actionable Insights
- Settings were configured to allow the client to see user data where action was required. This data was organized under cases/opportunities in Salesforce, enabling the client to continue using the data for their operations.
- Notifications were enabled for users to inform them when their requests were sent, ensuring transparency and enhancing user satisfaction
Solution Offered
Our developers at HIC Global Solutions came up with the solution of customizing their community portal built on Salesforce Experience Cloud editions using AURA Lightning Components of Salesforce.
UI Enhancement for Buying Group Management
- A tile was created using the AURA Lightning component to solve the problem of adding a buying group on the Experience Cloud platform.
- This tile provided easy access for users to add, update, or remove buying groups through an interactive information window that pops up upon clicking the tile. The user-friendly design significantly improved user satisfaction.
Salesforce Customization for Data Visibility and Actionable Insights
- Settings were configured to allow the client to see user data where action was required. This data was organized under cases/opportunities in Salesforce, enabling the client to continue using the data for their operations.
- Notifications were enabled for users to inform them when their requests were sent, ensuring transparency and enhancing user satisfaction
Solution Offered
Our developers at HIC Global Solutions came up with the solution of customizing their community portal built on Salesforce Experience Cloud editions using AURA Lightning Components of Salesforce.
The solutions which we offered to them
- UI Enhancement for Buying Group Management
- A tile was created using the AURA Lightning component to solve the problem of adding a buying group on the Experience Cloud platform.
- This tile provided easy access for users to add, update, or remove buying groups through an interactive information window that pops up upon clicking the tile. The user-friendly design significantly improved user satisfaction.
- Salesforce Customization for Data Visibility and Actionable Insights
- Settings were configured to allow the client to see user data where action was required. This data was organized under cases/opportunities in Salesforce, enabling the client to continue using the data for their operations.
- Notifications were enabled for users to inform them when their requests were sent, ensuring transparency and enhancing user satisfaction
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