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In an attempt to deliver better customer experiences through meaningful human interactions, Salesforce recently introduced new features in Service and Marketing Cloud. These features would leverage AI, mobile, and customer data for a better yet engaging experience. Also, with these technologies, marketers, and teams can create personalized experiences for a complete customer lifecycle across industries. […]

Wondering how to set up web chat in Salesforce? You’re in the right place! Web chat in Salesforce allows you quick interactions to address simple questions and issues. Also, it is perfect for agents to handle multiple chats at once rather than one call at a time. And it helps improve ticket resolution speed and […]

Recently, the global leader in CRM, Salesforce, announced the completion of Phennecs’ acquisition. Phennecs is a provider of privacy, compliance, and data management solutions built on the Salesforce platform. With this, Phennecs and Salesforce are coming together after enjoying a multi-year OEM partnership with products co-developed and sold through Salesforce. And Salesforce is going to […]

Are you wondering about the best ways to send emails with or without email templates in them? The Salesforce developers at HIC Global Solutions have come up with an interesting Salesforce solution yet again. And today, in this thoughtful solution, we will be talking about how you can achieve sending emails with or without email […]

By 2023, digital sales are projected to reach 22% of all retail sales worldwide. Considering the vast growth and adoption of online mediums for shopping, more and more retailers are using Salesforce Commerce Cloud to run their online stores. Salesforce Commerce Cloud allows you to scale your business to take it to the next level. […]

Do you want to add or delete rows dynamically in Lightning Web Component to create records or remove them? You’re in the right place! Today, you’ll know how to add or remove rows dynamically to create contact records in bulk using Lighting Data Service. This solution saves a lot of time that goes into manual […]