By 2023, digital sales are projected to reach 22% of all retail sales worldwide. Considering the vast growth and adoption of online mediums for shopping, more and more retailers are using Salesforce Commerce Cloud to run their online stores. Salesforce Commerce Cloud allows you to scale your business to take it to the next level.
You get to expand your business’ geographical boundaries, growth and present your brand on the global market with Commerce Cloud. And today, we will tell you how to do all this and much more in this article.
Let’s dive in to know the top 5 features of Salesforce Commerce Cloud!
#1. Order Management
Salesforce Commerce Cloud allows you to sell where your customers are and fulfill on any channel. With customer-centric order management, you can automate order fulfillment, collect payments, and invoices with supply chain workflows. Also, you get drag-and-drop functionality if you want to customize business logic.
You can create an omnichannel fulfillment journey to accurately monitor inventory across orders and records. Furthermore, with self-service features, customers can take order actions and updates into their own hands. This also helps in improving customer satisfaction with hassle-free returns, refunds, and exchanges.
#2. Flexible Platform
Salesforce Commerce Cloud’s capabilities make order management easy. You can easily manage apps, microservices, community hubs, and customer experiences with complete data in a single platform. Also, you can create visual workflows faster than ever before and automate business processes without using a piece of code. Further, working on the #1 Salesforce platform means you get three updates each year.
#3. Content Management
With Commerce Cloud, you get the ability to create, manage, and syndicate the content your customers view, read, and enjoy with CMS workspaces. Also, content creators can collaborate, manage approvals, and personalize content experiences for a customer at every stage of the cycle. This also allows you to create and update commerce content faster than ever. Further, content creators can build blogs, news pieces, social posts, emails, and more with Commerce Cloud.
#4. Headless Commerce
Create innovative headless storefronts with Salesforce Commerce Cloud. You can create and launch new web experiences for your customers faster by leveraging Salesforce’s Progressive Web App (PWA) kit. Creating a mobile-first storefront that’s customizable based on your brand and needs is easier with Commerce Cloud. Also, you get scalable API-first commerce services that allow you to launch thousands of headless promotions.
#5. Artificial Intelligence
Using Commerce Cloud, you can speed up your store’s growth using artificial intelligence for eCommerce transformation. With Einstein AI, you can increase cart sizes, average order value, and your business’ revenue. Also, you can deliver personalized shopping experiences to your customers with the power of AI. Deliver relevant product recommendations, accurate product sorting, and relevant search results at every customer touchpoint.
Wrap Up
We hope you liked this blog and got to know some interesting features of Commerce Cloud. If you are looking forward to a seamless Salesforce Commerce Cloud implementation for your business, then get in touch. Our Salesforce specialists with proven customer success will implement the most successful Salesforce project for your business. Click here if you wish to get a 15-minute free consultation with experts!
India 
USA
UK
Canada