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Salesforce acquires Convergence.ai, a rapidly growing artificial intelligence company recognized for its deep learning customer intent models. This bold move by Salesforce has shaken up the CRM and enterprise AI landscape. This Salesforce acquisition is more than just increasing AI capabilities; it is about reimagining Agentforce, Salesforce’s AI-powered service platform for 2025 and beyond. Why […]
Read MoreCNX ’25 is the premier event for all technology enthusiasts and professionals eager to discover cutting-edge technologies, network with peers, and acquire vital insights into the future of innovation. Whether you are a developer, business executive, or IT professional, you should attend CNX ’25. In this guide, we’ll go over all of the important elements, […]
Read MoreThe application of Generative AI in businesses presents several benefits. However, the safe deployment of AI is still a concern. Generative AI is perhaps the most significant branch of AI that is revolutionizing business processes with its capability of generating human-like text. As the adoption of Generative AI skyrocketed, concerns about their ethical and legal […]
Read MoreQ4, the fourth quarter of the fiscal year, is a crucial time for companies to bolster their bottom line. During this quarter, sales really pick up as businesses witness a surge in both traffic and leads because of the holiday shopping season. In B2B businesses, however, the holiday season does not add up much, but […]
Read MoreSales planning plays a pivotal role in successful revenue generation strategies. Companies can achieve sustainable growth by aligning sales efforts with business objectives. Recently, global CRM leader Salesforce launched Sales planning to help companies build end-to-end plans easily using CRM data. The tool is built on Sales Cloud and provides stakeholders with a central interface […]
Read MoreRecently, Salesforce introduced Sales GPT and Service GPT at the prestigious World Tour London event. These cutting-edge AI-powered tools harness the potential of natural language processing (NLP) and machine learning to optimize sales and service operations, drive customer satisfaction, and fuel revenue growth. Let’s explore how these AI-powered tools optimize sales and service operations. Understanding […]
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