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Salesforce Summer 20’ Release features to Know About

Here are the major Salesforce Summer 20’ Release features consolidated for you.

1. Sales Cloud Features

The new Salesforce Sales cloud Summer 20’ releases some critical features that will help you deliver efficient sales processes and win your customers. The users can now Rename Territory Object and Field Labels, choose the access level for Territory Opportunity Assignments, Track Email Engagement across multiple applications, deliver a consistent experience with Configure Key Fields and Guidance in Kanban, and assign Tasks to Queues from Quick Actions. The Opportunity Split Limit has been increased from 5 to 8 and a new Einstein Accounts Insights feature has been introduced.

2. Service Cloud

Adapt and scale your customer service with Salesforce Service Cloud new features. Some of the features introduced in Summer ‘20 release are; extended support for Short Codes for Canada, Agent Initiated Outbound Messaging to allow agents to initiate, Search Only Mode to determine the impact of the replacement operation outbound conversations, Lightning Knowledge Search and Replace to search for records, Omnichannel visibility, Pre-integrated out of the box telephony solutions, multilingual support for Einstein Article Recommendations, and more.

Salesforce Summer 20 Release

3. Lightning Flow

Empower your business with the power of process automation to customer experience or employee experience with Lightning Flow. The new Summer 20’ Realise offers Major Flow Update to trigger a flow that performs actions after a record is saved, a streamlined workflow by newly improved Flow Window that enables the user to create, schedule, and platform event does, New Flow window that displays tiles for creating a screen, easy configuration with Flow Builder canvas, the introduction of a Rollback Mode to debug more flows faster, and more.

4. Work.com

A sales solution that empowers your business to win more customers and grow your company. Newly launch Salesforce Work.com offers you Workplace Command Center that enables the businesses to reopen safety by assessing the return-to-work readiness, Shift Management enables the employee to share their availability, assists in coordinating and planning employee shifts and help companies manage workforce density, and Emergency Program Management offers public and private sector with emergency response management suite of products to respond to any emergency efficiently.

Salesforce release features, Salesforce features

5. Field Service Lightning

Easy and improved Shifts Management in the schedule view, work smart and fast with the Dispatcher Console, analyze the impact of optimization on the KPIs, monitor Asset Availability and Reliability to improve service levels, celebrate progress with a confetti toss, and more with Salesforce Summer’20 features on Field Service Lightning.

6. Salesforce Commerce Cloud

Proper businesses with Salesforce Commerce Cloud into the digital-first economy. Commerce Cloud empowers B2B and B2C businesses to go D2C (direct to customer), start selling fast, and grow in the times of demand upsurge. Commerce for D2C Consumer and Essential Goods enables businesses with no or very little online presence to set up new sites, businesses like grocery, foodservice and quick-serve restaurants can now go digital with Commerce for Grocery and Food Service and enable customers to buy online and pick up curbside, Commerce for B2B helps businesses launch commerce storefronts, and Commerce for Buy Online and Curbside Pickup is a complete curbside solution.

7. Salesforce Einstein Analytics

Salesforce Einstein Analytics enables you to explore data with AI-powered advanced analytics. With the Salesforce Summer 20’ release, you can combine up to four datasets in a single query from the explorer window, bring more context to your dashboard with Dynamic Text, track your company’s Carbon Footprint, gain access to KPIs and emissions trends, and more.

About the Author



Piyush Singhal

Co-Founder, Director | HIC Global Soutions | Salesforce Consultant | AppExchange Strategist

An outcome-oriented technology leader with a global outlook, Piyush has over 8 years of experience in Project Execution, SDLC Planning, Salesforce, CRM, Salesforce Mobile, and Force.com. Piyush, a seasoned

Salesforce professional, started HIC Global Solutions in 2015 after filling senior development positions at front-running company names in the Salesforce development industry. He looks forward to challenging Salesforce development tasks, delivering novel apps for AppExchange listings, and forging global partnerships through working with the passionate people.


About the Author



Piyush Singhal

Co-Founder, Director | HIC Global Soutions | Salesforce Consultant | AppExchange Strategist

An outcome-oriented technology leader with a global outlook, Piyush has over 8 years of experience in Project Execution, SDLC Planning, Salesforce, CRM, Salesforce Mobile, and Force.com. Piyush, a

seasoned Salesforce professional, started HIC Global Solutions in 2015 after filling senior development positions at front-running company names in the Salesforce development industry. He looks forward to challenging Salesforce development tasks, delivering novel apps for AppExchange listings, and forging global partnerships through working with the passionate people.