Even though we are living in such unprecedented times, there’s one thing we all get excited about. Yes, you got it right. The much-awaited Winter ’21 Salesforce Release is here. This is that time of the year when all the admins and developers enjoy new features and functionalities to play around with.
Salesforce’ 21 release delivers innovations to help connect you to your customers, from anywhere around the world across the Salesforce Customer 360 platform.
Let’s dive into the new innovations of the year:
Work.com
- Monitor return-to-work readiness and analyze when should you safely ask people to come back to the workplace with the Workplace Command Center.
- It enables you to send out the surveys and check how well your team is with the help of Wellness Check.
- You can provide care to those affected, access to the emergency information, and resources and services with Emergency Response Management.
- It can help you to get your employees back to work safely with a streamlined process with Shift Management.
Besides, It helps you to jumpstart business growth and establish trust with your customers with Customer-Facing Apps.
Salesforce Service Cloud Voice
- You can go from zero to console in minutes with the Service Setup Assistant.
- It helps to integrate the power of telephony to your sales and support with the Service Cloud Voice setup.
- You can empower your team to assist agents in real-time with the Omni-Channel Supervisor enhancements.
- It also enhances agent productivity with new prebuilt macros, quick text, and flows.
Salesforce Sales Cloud
- This enables you to see new insights and share voice calls by organizing and sharing sales cadences with folders, using improved filters in the Work Queue, and a lot more
- Big improvements to Einstein activity capture, get more out of it.
This has new sync options, new request email insight, include suggested meeting times in their email - Also, Gmail integration with Inbox is improved.
Communities
- It helps to reflect on experiences with the newly introduced Experience Cloud.
- You can help your developer boost productivity with the Build Your Own (LWC) template and improved Lightning: has Page Reference and Lightning: navigation support.
- It also has a security boost up with the introduction of guest user security policies.
Einstein Search
It helps you Boost productivity in Salesforce Professional Edition.
One can Incorporate personalization, actionable instant results, and natural language search with Einstein Search.
You can also Ignore common words that are irrelevant to your search results.
Now that you have read about Salesforce Winter’21 Release, you must be wondering about its implementation. For that, you need a partner with expertise, a deep sense of knowledge, and proven customer success. We at HIC Global Solutions are ready to help you with your needs.
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