Salesforce Shopify Integration To Form Relationships With Shoppers Anywhere In The World And Deliver Faster, Smarter, And More Personalized Service
21%
Lower TAT for cases raised
2Hrs.
Average shaved off overall order processing and dispatch
34%
Increase in repeat clientele off the previous year’s numbers through personalization
Overview
From scattered records to a single automated flow
What You Need to Know
In the fashion industry, where personal expression is paramount, delivering tailored experiences and maintaining high engagement is critical for customer satisfaction and business success.
Why It Matters
Matti D had a store built on Shopify and also leveraged Salesforce CRM. It aimed at enhancing customer experience by integrating Salesforce with Shopify.
What HIC Did
HIC Global Solutions helped Matti D integrate Salesforce with Shopify, enabling seamless data flow between the platforms.
Challenges Faced
Bottlenecks slowing every hand-off
Disconnected Data Across Platforms
Customer and order data were spread across Shopify and Salesforce, leading to inconsistencies and inefficiencies
Inefficient Order Management
Managing orders, payment processing, shipping, and returns was cumbersome and time-consuming.
Lack of Personalized Customer Interactions
Without integrated data, it was challenging to provide personalized experiences and anticipate customer needs.
Manual Data Handling
Reliance on manual processes for data entry and management led to errors and inconsistencies.
About the Company
Matti D has made its mark in Southern California as a leading high-quality boutique known for its exclusivity and carefully curated selection of high-end designer clothing from brands such as Alexander McQueen, Elizabeth and James, and Haute Hippie as well as upcoming emerging talents including The Perfext, American Retro, Calvin Rucker, and Toupy.
Established in 2000, Matti D continues to be a renowned fashion boutique with a whimsical and sophisticated flare and yet, is continually evolving, offering not only the latest casual and upscale contemporary styles for both men and women but the unique handpicked accessory pieces, and personal styling as well. We also thrive off of providing our customers a unique shopping experience with our eclectic ornate style consisting of Italian vanity mirrors and vintage chandeliers. Customer service has always been Matti D’s top priority and with our personal attention and expert opinions we guarantee a shopping experience like no other.
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Solutions Offered by HIC
One pipeline, from record discovery to secure delivery
Online Retail CRM Customization
Empowering the Matti D executives, Online Retail CRM Solution offers a customized shopping experience, efficient customer service and intelligent advertising with holistic information on the customers on a central unified database.
Shopify Salesforce Integeration
With an efficacious Shopify and Salesforce integration, the Customer and Order data from the Shopify website of Matti D meticulously save into the Opportunity and Client of Salesforce.
Automated Invoice Creation In Salesforce
Upon a new customer signup, Salesforce creates a new client and opportunity. Each opportunity records the invoice number for transactions, while the client record stores all invoice numbers related to that customer. Every transaction generates a new invoice, detailing all customer information.
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