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If you work in the Salesforce ecosystem, some events are useful, and some are worth planning your calendar around. Delhi Dreamin’ clearly falls into the second category. Built as a community-led experience for Trailblazers, admins, developers, architects, consultants, and business leaders, Delhi Dreamin’ 2026 is shaping up to be one of the most talked-about gatherings […]

Creating a custom agent tool in HubSpot helps you automate workflows and tailor interactions to your business needs. It enables you to extend HubSpot’s functionality while improving efficiency and customer experience. In this blog post, we’ll explore how to create custom agent tool in Hubspot Prerequisite Hubspot Developer Account Basic Knowledge of node.js, and REST […]

The modern customer no longer interacts with businesses through a single channel. From chat and email to voice and social platforms, expectations have evolved toward instant, personalized, and seamless experiences. This shift is driving the rise of the Agentic Contact Center, where AI agents, automation, and CRM systems work together to deliver intelligent customer engagement. […]

Managing approvals, updates, and record changes directly from email can significantly improve efficiency within Salesforce workflows. Instead of logging in, navigating records, and manually updating fields, users can simply respond to emails and trigger automated updates using Email Service in APEX. This approach is especially useful for businesses leveraging Salesforce automation and looking to enhance […]

B2B buyers have changed a lot over the last few years. They no longer want to call a sales rep for every small order, wait for a quote, or go back and forth on product availability. They expect the same ease they get in modern online shopping, but with B2B-specific needs like negotiated pricing, account-based […]

If you’re building a custom integration with QuickBooks Online, such as connecting QuickBooks with Salesforce, a CRM, or an internal application, you must create a QuickBooks Developer App. This app provides the Client ID and Client Secret required to authenticate your QuickBooks integration with the QuickBooks API using OAuth. It also allows developers to safely […]