Salesforce managed services is a flexible, scalable, and cost-effective model that helps you have successful and continued support for your business. This is a suite of services designed to help businesses manage their Salesforce environment. It provides end-to-end support and management of Salesforce applications and infrastructure, enabling businesses to maximize their investment in the platform.
According to Statista, the annual revenue of Salesforce touched $34 billion in its 2024 fiscal year. The increasing popularity of Salesforce led many businesses to deploy Salesforce CRM in their business. However, implementing and managing Salesforce is complex and sometimes becomes a challenge, especially for businesses that lack the necessary resources and expertise.
That’s where Salesforce Managed Services comes into the picture to help businesses keep their Salesforce org functioning effectively and realize better ROI.
In this comprehensive guide, we will walk you through the nitty-gritty of Salesforce managed services, including their importance, ways to choose the right provider, its cost, and much more.
An Introduction to Salesforce Managed Services
Salesforce Managed Services is a wholesome package of comprehensive services designed to help businesses manage their Salesforce environment.
The goal of these scalable and economic services is to ensure that your Salesforce platform is optimized to meet the specific needs of your business resulting in improved productivity, efficiency, and customer experience.
As the Salesforce org requires regular upkeep and maintenance, it becomes challenging for businesses to keep tabs on Salesforce’s latest releases, updates, and enhancements owing to their focus on their core competencies.
Hence, outsourcing their Salesforce maintenance and management to Managed Service Providers is the best option to ensure their Salesforce org performs well and drives maximized ROI.
Top 5 Advantages of Salesforce Managed Services
Salesforce Managed Services are one-of-a-kind services that help prevent issues that could interrupt workflow, and hinder revenue by identifying and addressing potential risks before they become significant problems.
Here is a list of the top benefits of Salesforce Managed Services:
1. Reduced Operational Costs
Outsourcing Salesforce management to a Managed Services provider can significantly reduce the costs associated with maintaining an in-house Salesforce team. This frees up valuable resources that can be used to focus on core business activities.
2. Increased ROI
Managed service providers can help identify new ideas and improve user adoption, optimize processes to meet evolving requirements, and make the business scalable. By leveraging the expertise of managed service providers, businesses can stay agile and competitive. They can also ensure their Salesforce environment is proactively managed and optimized while driving Increased ROI
3. Appropriate Deployment
Salesforce Managed services relieve businesses of the burden of keeping up with new features, critical updates, and security patches. Managed service providers identify potential vulnerabilities, assess security risks, and implement essential protocols to prevent any downtime.
4. Better Efficiency
Salesforce managed service is a cost-effective solution with a proven record of success. After availing of these services, you will realize that you have invested in the right asset that not only saves your pockets but also boosts the efficiency of your business.
5. 24*7 Availability
Lastly, Salesforce managed services ensure that your business has round-the-clock assistance with tech expertise. Whenever you face any difficulties or need a solution for your query, the professionals will be just a call away. From making any modifications to resolving the issue on time, it is hardly a concern.
Why Does Your Business Need Salesforce Managed Services?
Following is a list of various reasons explaining the crucial reasons why your business requires Salesforce-managed services:
Provides a Proactive Approach
Salesforce managed services offer a dynamic approach that makes it one of the top choices of business owners. By leveraging this service, support partners can supervise your day-to-day business operations, resulting in a streamlined workflow.
They create a strategic roadmap for a better outcome and project delivery. The end goal is to align the business goals with the overall development. Overall, the Salesforce-managed service provider not only focuses on bug-fixing issues but also helps you generate higher revenue.
Cost-Effective Strategy
Availing of Salesforce consulting services can help you have a team of experts who are committed to delivering high-end solutions. On top of that, it is not only a scalable solution but also cost-effective as you get experienced professionals without spending money on recruitment or training.
Compared to hiring a full-time onshore Salesforce managed service provider, a contractual-based service provider is much better. This way, you can also stay competitive, and easily enhance your Salesforce team.
Identifies New Functionalities
No industry trend remains constant, that is why, every business owner needs to stay ahead of the curve to meet the user’s latest expectations. That being said, Salesforce-managed service providers focus on proactive deliveries as well as identify new functionalities with subject matter experts.
Your business will keep evolving, and you must consider other functionalities like Salesforce Clouds to benefit your organization. Other than this, think about custom Salesforce apps or custom automation workflows for increased productivity.
The Key Internal Components of Salesforce Managed Services
Salesforce managed services consist of essential internal components that are followed as:
- API Integration
Salesforce API integration services with the existing IT infrastructure are imperative as they reduce the challenges. As a result, the team gets to focus on the core tasks, facilitating seamless connectivity between systems, devices, and chosen programs.
- Consulting Services
The first and foremost internal component is consulting services, where service providers create strategic custom-made approaches to leverage Salesforce CRM effectively. With their expertise in the field, they will help you analyze business requirements, and craft custom-made designs with the surety of sustainable value and strategic success.
- Customization
A comprehensive suite of Salesforce CRM customization services can help your organization build stronger workforce solutions. With industry-leading expertise, Salesforce-based providers can help you build robust workflow solutions tailored to your business needs.
- Deployment
After providing customized contracted services for your business, the Salesforce managed service provider deploys the project strategically based on your business requirements. They also ensure sustainable value and strategic success.
How To Select Right Salesforce Managed Service Provider?
Picking a suitable Salesforce managed service provider is imperative because it is one of the factors that will determine the success of your business.
Following is a list of things you must know before you consult any Salesforce managed service provider:
Experienced & Expert
Look for a company that has experienced Salesforce expertise. You must check their portfolio or even read reviews of their previous clients to ensure you are investing in rights assets.
Proficiency of MSP Partner
Assess the flexibility and capabilities of the Salesforce managed service provider you are thinking of hiring. They should have extensive experience in the same industry as yours and ensure they can meet your business needs.
Effective Communication
It is advisable to go with a Salesforce managed service provider that maintains transparent communication and responds on time. Also, focus on the fact that the team is going to keep you in the loop throughout the development process.
Provides Top-Notch Security
Ensure that the team you are considering hiring provides robust and scalable security measures and matches with industry best practices.
Delivers Post-Launch Maintenance Servies
Last but not least, confirm that MSP is committed to delivering post-launch maintenance and support services. The team must be capable of resolving the issue timely without causing any trouble to the organization.
How Much Does It Cost to Hire A Salesforce Managed Service Provider?
If you want to determine the cost of hiring a suitable Salesforce managed service partner for your business, read the below points:
Project Complexity and Duration
The first factor that affects the cost of a Salesforce consulting provider is the project complexity and the overall duration. If you want to develop a project with a high level of complexity and dynamic customizations with large-scale data migrations, the prices are going to be high. However, it will be worth your investment.
Geographical Location
Another factor where cost can fluctuate is the location of your service provider. On the basis of Salesforce development services demand and cost of living, there will be a significant difference in the pricing. For instance, locations with high adoption rates of Salesforce are going to have high pricing compared to the locations with less market.
Experience and Expertise Level
Salesforce managed service providers with extensive years of experience will charge high as they have a proven track record of successfully completing certain projects. With a deep level of platform understanding and knowledge, they will be able to give proper guidance and solve complex issues effectively.
Concluding Words
In a nutshell, Salesforce managed services are the backbone of business growth, providing flexible and scalable solutions. From Salesforce consulting and implementation to customization and development, and ongoing maintenance & support services, MSP is a whole package.
By availing of Salesforce managed services, you can expect increased efficiency & productivity along with increased user adoption and enhanced security and compliance. This way, business owners can focus on other important tasks while making sure that their rest tasks are been taken care of.
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