Salesforce has retired Einstein Voice Assistant

Salesforce is constantly evolving, but not every update is optional. One of the most impactful Salesforce Service Cloud chat changes is now official: Salesforce Legacy Chat retirement. For support teams still relying on Salesforce Legacy Chat, the change isn’t just a feature update; it’s a structural shift in how real-time customer conversations will work going […]

AI in the enterprise is no longer about conversation; it’s about capability. Businesses want systems that don’t just understand intent but get things done inside real software environments. That’s the promise of agentic AI: intelligent agents that can navigate, act, and automate within platforms like Salesforce. With the launch of SCUBA (the Salesforce Computer Use […]

Salesforce has officially launched Agentforce 360 at Dreamforce 2025, setting a new benchmark in enterprise AI. Unlike other players who are just starting to experiment with agentic AI, Salesforce has spent the past year refining and delivering it through four major releases, thousands of deployments, and Salesforce itself as Customer Zero. Marc Benioff, Chair and […]

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The application of Generative AI in businesses presents several benefits. However, the safe deployment of AI is still a concern. Generative AI is perhaps the most significant branch of AI that is revolutionizing business processes with its capability of generating human-like text. As the adoption of Generative AI skyrocketed, concerns about their ethical and legal […]

Q4, the fourth quarter of the fiscal year, is a crucial time for companies to bolster their bottom line. During this quarter, sales really pick up as businesses witness a surge in both traffic and leads because of the holiday shopping season. In B2B businesses, however, the holiday season does not add up much, but […]