This year is unlike any other year as it is challenging and requires progressive thinking to implement things and not lack behind. Hence, Dreamforce To You 2020 is taking place virtually for the first time in its 17-years of history.
On December 2, 2020, Salesforce’s CEO, Marc Benioff delivered a virtual keynote to kick off Dreamforce to you 2020. This keynote talked about Salesforce’s vision for the future, celebrating customers’ success, and all the innovations across the customer 360 platform.
At this Dreamforce event, Salesforce announced new product innovations and customers innovating on the Salesforce platform that will navigate them through the New Normal.
Salesforce’s Definitive Agreement to Acquire Slack
Salesforce Hyperforce
The global CRM leader, Salesforce announced Hyperforce, built to securely and reliably deliver Customer 360, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries, and more, on major public clouds.
Also, Hyperforce will deliver a powerful and scalable platform to support the growth of Salesforce’s customer base across the globe.
Hyperforce allows Salesforce’s customers to securely access Salesforce applications and platforms from anywhere while leveraging the scale and agility of the public cloud.
Salesforce Einstein Automate
- Firstly, Salesforce Einstein Automate is an end-to-end workflow automation solution that allows businesses and people to be more productive.
- Secondly, This intelligent automation is designed for anyone in a business function or industry to build smart workflows and integrate data across any system with clicks, not code.
Also, With Salesforce Einstein Automation organizations can Automate anything, Integrate everything, and Transform any industry.
Service Cloud Workforce Engagement
Salesforce announced Service Cloud Workforce Engagement, a dynamic product to help contact centers predict demand for customer service & support.
It would also allow them to remotely coach agents in real-time to deliver trusted service experiences.
Besides, Service Cloud Workforce Engagement would allow service leaders to Optimize workplace efficiency with Intelligent Dynamic Forecasting.
It would also help them to shift from a cost center to a profit center with Omnichannel Capacity Planning, Increase engagement, and customer interactions with Personalized Agent Engagement.
Bentley Motors to deploy Salesforce Cloud Solutions
Bentley Motors, a British sustainable automotive company will deploy Salesforce cloud solutions to allow its employees to have a 360-degree view of customers connecting with Bentley Motors’ sales, service, and marketing organizations.
Also, Salesforce cloud solutions will provide this 360-degree view to deliver, White-Glove Service, Personalized Experiences, and Increased Growth.
As you know, every year Salesforce announces these transformative products and innovations that make a business’ life easier. But, This year, with pandemic surrounding us, it was the need of the hour to make work-life simpler.
If you are looking forward to incorporating these innovations into your organization, we can help you. Our team has just the right knowledge and experience for your Salesforce implementations. If you would like us to schedule a personalized demo for you, you can contact us. We will be happy to serve your needs. Also, HIC Global Solutions is one of the top rankers in Salesforce AppExchange, see it for yourself!
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