Overview
See how the integration of a custom inventory management solution with Salesforce streamlines product tracking and order management in the genetic testing industry.
What You Need To Know
Gateway Genomics sought to enhance inventory management and streamline product tracking by implementing a custom Salesforce solution.
Why It Matters
In a rapidly growing genetic testing business, efficient inventory management and seamless order processing are crucial for customer satisfaction and operational efficiency.
What HIC Did
HIC Global Solutions helped Gateway Genomics implement a custom Salesforce solution to automate inventory management, improve data consistency, and enhance the overall customer experience.
Overview
See how the integration of a custom inventory management solution with Salesforce streamlines product tracking and order management in the genetic testing industry.
What You Need To Know
Gateway Genomics sought to enhance inventory management and streamline product tracking by implementing a custom Salesforce solution.
Why It Matters
In a rapidly growing genetic testing business, efficient inventory management and seamless order processing are crucial for customer satisfaction and operational efficiency.
What HIC Did
HIC Global Solutions helped Gateway Genomics implement a custom Salesforce solution to automate inventory management, improve data consistency, and enhance the overall customer experience.
About The Client
Based out in La Jolla, CA, Gateway Genomics is on a mission to develop leading-edge genetic-based tests that give families insight and a new level of understanding about their future children. Over 100,000 SneakPeek Early Gender DNA tests have been provided to help new moms bond with their babies, make plans, and connect with friends and family around them.
About The Client
Based out in La Jolla, CA, Gateway Genomics is on a mission to develop leading-edge genetic-based tests that give families insight and a new level of understanding about their future children. Over 100,000 SneakPeek Early Gender DNA tests have been provided to help new moms bond with their babies, make plans, and connect with friends and family around them.
Challenges Faced
As Gateway Genomics’ customer base rapidly expanded, they encountered the following significant challenges:
Manual Inventory Management
Traditional methods of inventory tracking consumed significant time and resources, leading to inefficiencies and potential errors.
Lack of Real-time Updates
The inability to track inventory changes in real time created discrepancies and potential stock issues.
Inefficient Bulk Product Upload:
Adding new products to the system was time-consuming and prone to errors.
Data Inconsistency:
Manual processes increased the risk of data inconsistencies across different systems.
Challenges Faced
As Gateway Genomics’ customer base rapidly expanded, they encountered the following significant challenges:
Manual Inventory Management
Traditional methods of inventory tracking consumed significant time and resources, leading to inefficiencies and potential errors.
Lack of Real-time Updates
The inability to track inventory changes in real time created discrepancies and potential stock issues.
Inefficient Bulk Product Upload:
Adding new products to the system was time-consuming and prone to errors.
Data Inconsistency:
Manual processes increased the risk of data inconsistencies across different systems.
Challenges Faced
As Gateway Genomics’ customer base rapidly expanded, they encountered the following significant challenges:
They were facing issues with
- Manual Inventory Management
- Lack of Real-time Updates
- Inefficient Bulk Product Upload:
- Data Inconsistency:
Traditional methods of inventory tracking consumed significant time and resources, leading to inefficiencies and potential errors.
The inability to track inventory changes in real time created discrepancies and potential stock issues.
Adding new products to the system was time-consuming and prone to errors.
Manual processes increased the risk of data inconsistencies across different systems.
Solutions Offered
Upon examining the need for an automated inventory management solution, HIC Global Solutions proposed a custom Salesforce implementation tailored to Gateway Genomics’ specific needs.
Custom Salesforce Implementation
A custom solution was created to address Gateway Genomics’ unique inventory management challenges.
New Feature development
The implementation included a custom bulk upload feature, allowing multiple products to be added via a CSV file in one go.
Real-time sync enablement
Real-time inventory updates were enabled, automatically reflecting changes when customers make purchases.
Automation for reporting
An automated error reporting system was implemented, providing custom error messages and success reports for bulk uploads.
Solutions Offered
Upon examining the need for an automated inventory management solution, HIC Global Solutions proposed a custom Salesforce implementation tailored to Gateway Genomics’ specific needs.
Custom Salesforce Implementation
A custom solution was created to address Gateway Genomics’ unique inventory management challenges.
New Feature development
The implementation included a custom bulk upload feature, allowing multiple products to be added via a CSV file in one go.
Real-time sync enablement
Real-time inventory updates were enabled, automatically reflecting changes when customers make purchases.
Automation for reporting
An automated error reporting system was implemented, providing custom error messages and success reports for bulk uploads.
Solutions Offered
Upon examining the need for an automated inventory management solution, HIC Global Solutions proposed a custom Salesforce implementation tailored to Gateway Genomics’ specific needs.
The solutions which we offered to them
- Custom Salesforce Implementation
- New Feature development
- Real-time sync enablement
- Automation for reporting
A custom solution was created to address Gateway Genomics’ unique inventory management challenges.
The implementation included a custom bulk upload feature, allowing multiple products to be added via a CSV file in one go.
Real-time inventory updates were enabled, automatically reflecting changes when customers make purchases.
An automated error reporting system was implemented, providing custom error messages and success reports for bulk uploads.
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