Salesforce implementation services for dedicated and seamless inventory management solutions
45%
Increase in customer satisfaction
87%
Reduction in manual errors
100%
Improvement in data consistency and email workflow
Overview
From scattered records to a single automated flow
What You Need To Know
In a rapidly growing genetic testing business, efficient inventory management and seamless order processing are crucial for customer satisfaction and operational efficiency.
Why It Matters
Gateway Genomics sought to enhance inventory management and streamline product tracking by implementing a custom Salesforce solution.
What HIC Did
HIC Global Solutions helped Gateway Genomics implement a custom Salesforce solution to automate inventory management, improve data consistency, and enhance the overall customer experience.
Challenges Faced
Bottlenecks slowing every hand-off
Manual Inventory Management
Traditional methods of inventory tracking consumed significant time and resources, leading to inefficiencies and potential errors.
Lack of Real-time Updates
The inability to track inventory changes in real time created discrepancies and potential stock issues.
Inefficient Bulk Product Upload:
Adding new products to the system was time-consuming and prone to errors.
Data Inconsistency:
Manual processes increased the risk of data inconsistencies across different systems.
About the Company
Based out in La Jolla, CA, Gateway Genomics is on a mission to develop leading-edge genetic-based tests that give families insight and a new level of understanding about their future children. Over 100,000 SneakPeek Early Gender DNA tests have been provided to help new moms bond with their babies, make plans, and connect with friends and family around them.
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Solutions Offered by HIC
One pipeline, from record discovery to secure delivery
Custom Salesforce Implementation
A custom solution was created to address Gateway Genomics’ unique inventory management challenges.
New Feature development
The implementation included a custom bulk upload feature, allowing multiple products to be added via a CSV file in one go.
Real-time sync enablement
Real-time inventory updates were enabled, automatically reflecting changes when customers make purchases.
Automation for reporting
An automated error reporting system was implemented, providing custom error messages and success reports for bulk uploads.
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