About Company

Urban Hardwoods is a sustainable woodcraft and furnishing establishment in Washington’s Seattle area.

For years, the company has designed hand-built, responsibly-sourced, furnishings for residential, commercial, and hospitality settings.
The company collaborates on different stages of project completion, besides dealing in a large collection of products, designs, materials, and finishes made with timber from salvaged trees.

HIC Global Solutions client

Challenges Faced

Running a sustainably modeled, wood-crafting emporium puts Urban Hardwood in a unique position. For a niche trade like its own, it needed to understand stockouts, capitalize on skilled workman hours.

It also lacked an intuitive interface to review, update and report on statuses for multiple large projects simultaneously.

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Key Improvement for Client

0 %
Rise in pre-procurement collection numbers
0 %
Increase in working surplus for projects
0 %
Climb in CSAT for time-and payment-sensitive deliverables

The Solutions:

To start with, Urban Hardwood was delivered an interface from which to generate PDFs for invoices and acknowledgments from the product models.

Similarly, inline notes and attachments were enabled their Product Detail pages to document customer expectations Then, ListViews for Classic and Kanban Views for Lightning interfaces were implemented for managing progress for all Product undertakings.
Notably, the implementations used Kanban Explorer, a popular Lightning Component developed in-house at HIC Global Solutions.

The implementation steered in streamlined production cycles, while also improving reporting and collection

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  • Discretized and Streamlined production cycles and reporting.
  • Crucial supplier coordination stages incorporated for realistic timescales, and an improved CSAT.
  • Coordination for collections and payment reminders to prevent bottlenecks, TAT inflation.
  • A unified collaboration platform for rough sketches between the workshop and helpdesks.
About the Author

Piyush Singhal

Piyush Singhal

Co-Founder, Director | HIC Global Soutions | Salesforce Consultant | AppExchange Strategist

An outcome-oriented technology leader with a global outlook, Piyush has over 8 years of experience in Project Execution, SDLC Planning, Salesforce, CRM, Salesforce Mobile, and Force.com. Piyush, a

seasoned Salesforce professional, started HIC Global Solutions in 2015 after filling senior development positions at front-running company names in the Salesforce development industry. He looks forward to challenging Salesforce development tasks, delivering novel apps for AppExchange listings, and forging global partnerships through working with the passionate people.

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