About Salesforce:

Salesforce is a #1 cloud-based customer relationship management (CRM) platform that supercharges every part of your company like including marketing, sales, operations, processing, accounts, commerce, service, and more.

It is a multi-tenant platform, which means it stores all the databases and processes workflow from a single platform. Being everything on single platform and accessible to everyone, Salesforce provides a comprehensive security model which flexible to numerous, unique real-world business cases. It also provides sharing tools to open up and allow secure access to data based on business needs.

Salesforce registered partner

About Wave Computing:

Monet Software is effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality monitoring, performance management and analytics, all in one integrated platform. They are committed to providing a set of tools that allows their clients to measure performance, improve efficiency and productivity and reduce costs.

Key Improvement for Client

0 %
Fall in Access related requests by Percentage
0 %
Decrease in administrative maintenance costs
0 %
Jump in NPS for confidentiality by basis points

The Problem:

In the business of softwares and patents, delivering magnitude orders to the prominent clientele requires utmost confidentiality and swiftest output. While everything is uploaded safely on a single cloud, it is accessible by everyone. This can raise security concerns around customers accidentally accessing data stored in another customer’s Salesforce instance.

Also, creating each case with an overview of each hierarchal structure has been one of the problems as well.

The Solutions:

  • Access Control with Salesforce is a security technique that regulates who or what can view or use resources in a computing environment so users can do their job without seeing data they don't need to see. It is a fundamental concept in security that minimizes risk to the business or organization.
  • Access Control with Salesforce provides layers of security with lots of flexibility to accommodate virtually any business need.
  • It allows the admin to have a great deal of flexibility by having a controlling what any employee can see, create or delete at any instance on a particular object. He or she can controls which data and features that the employee has access to with an overview of cases hierarchies.

The Features:

  • Limits risky behavior with customized access control by each employee.
  • Keeps sensitive data shielded from anyone not linked to any case and allowing it to the concerned party.
  • It allows the admin to have a great deal of flexibility by having a controlling what any employee can see, create or delete at any instance on a particular object. He or she can controls which data and features that the employee has access to with an overview of cases hierarchies.
  • Ensures immediate notifications to the admin for errors and suspicious activities.
  • Enables your employees to use Salesforce effortlessly while maintaining control over the data security.
  • Have control over the potential threats like data leakage.

Result:

  • Disproves manual duplicate efforts to access any cases with timely and secure automation.
  • The streamlined process through one admin has been automated.
  • This automation has reduced the access related requests by 80%
  • Brings down administrative costs by decreasing maintenance costs, auditing requirements and data security risk.
  • Tracks each employee’s report from one single source.
About the Author



Piyush Singhal

Co-Founder, Director | HIC Global Soutions | Salesforce Consultant | AppExchange Strategist

An outcome-oriented technology leader with a global outlook, Piyush has over 8 years of experience in Project Execution, SDLC Planning, Salesforce, CRM, Salesforce Mobile, and Force.com. Piyush, a

seasoned Salesforce professional, started HIC Global Solutions in 2015 after filling senior development positions at front-running company names in the Salesforce development industry. He looks forward to challenging Salesforce development tasks, delivering novel apps for AppExchange listings, and forging global partnerships through working with the passionate people.

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